Need roadside assistance ? Here's how you raise a request

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Here are some tips for raising a Roadside Assistance or RSA request, if you ever need one.

:iphone: Raise a service request directly through your Ola Electric App.

  • Tap on the :speech_balloon: Support section at the bottom of the home screen
  • Choose Emergency Assistance
  • Select the state of your scooter
  • Share your scooter’s current location

Watch this video to know how.

:bulb: Once you have raised a service request in the above manner, you will start getting updates from our vendor partner on your registered mobile number.

:point_right: RSA is available pan-India and is typically operational between 9 AM to 9 PM. Post 6:30 PM, your scooter will be dropped-off at your home. Please raise another request just as shown above for the scooter to be picked-up from your home and taken to the Ola Electric Service Centre. You will only be charged once.

:white_check_mark: Ola Care + customers can avail free RSA. For non-subscribers, a rate of Rs 1,999 + GST is applicable which is payable upon completion of repairs and is added in the final invoice.

With an Ola Care+ subscription, you get unlimited free RSA for 1 year for Rs 3,499 + GST.

Got questions ? Share in the comments below.

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your plan is a bit expensive

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Ola care+ and 7 refferal customer. My scooter(TN75SX6610) break pad complaint booking . Very worst company ola .

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Ola care+ waste of money

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മൈരാണ് ഒരു വണ്ടി സർവീസ് സെന്റർഇൽ കേട്ടിറ്റ് 1 മാസം കയിഞ്ഞ്, ഒരു mail ന് റിപ്ലൈ ഇല്ലാത്ത നിനങ്ങൾ ന്ത്‌ കോണക്കാൻ ആണ്

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7

Booked services are cancelled without informing customers. Will RSA work properly? Will there be seriously anyone who will help?

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8

Very poor service, not support

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9

What if there is a manufacturing defect, why should someone pay for road assistance?

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10

Useless fellows, you never assisted me (despite having care+ insurance charge) when I ran out charging.

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Sir
The subscription charges for care Plus plan is huge than expected. You may please bring down the subscription package if there second time subscribing for ola care Plus plan. We hope positive action from your revolution authority. Thanks for all

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12

After 8pm call is not connecting to customer care and in emergency situtaion where to keep bike on road

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You will not be charged for Roadside Assistance in case of Manufacturing defect @Fredric_prem

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Please raise request on Ola Electric App directy as shown above

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After my complaint registration. Only customer care only called.No other service call camed.i need my vehicle .
Ph 9048746616

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16

But your service is not helpful and supportive and also expensive plan, so disgusting, irritating customer care.

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Yar kitna pareshan kro ge mere gadi chalu nhi hori h 4din hogaya koi nhi aya

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I have done the same . And my technician asked me to Drive to the experience centre to resolve the issue . As a Ola Care + subscriber, why don’t I cannot receive home servicing?

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Never apply for ola care+, they only fool you. Appointment provide by support staff but never come.Home service always show not available. Only waste of money.

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What is the use of this if you don’t give service?

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