Road safety assistance

Hi , i got my ola s1 pro got break down in middle of road , it is mentioning “problem to scooter please change to park mode “ and getting restarted when i change to park to normal mode , and body faced this issue . I raised a complaint in RSA today morning , no body got assigned till now after 6 to 7 hours . Since it is happening for first time, just want to know how many hours we need to wait for RSA person assigned?

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