Have questions about Ola Hyper Service ? Here are some FAQs and their answers. Have more questions ? Just submit them in this form. → https://forms.gle/sa1r3peettQrjoPp9
What is Ola Hyperservice?
Ola Hyperservice is our initiative to deliver the best service experience to Ola S1 owners, offering a wider network, AI-powered diagnostics & alerts and Quick Service. As part of the campaign, customers – who’s service case takes longer than one day to be resolved – will be provided with a backup Ola S1 scooter. Additionally, customers with Ola Care+ subscription will be offered Ola Cabs coupons which will be valid until their issue is resolved.
What changes are being made to the service network?
As part of the Hyperservice campaign, we are expanding our Service Network from 600 to 1000 Centres by December. This will make service even more accessible to our existing and future customers. In addition to Hyperservice, We will also train 1 lakh third party mechanics on EV 2W by December 2025 to push for EV penetration as well as accessibility of service anytime anywhere for consumers.Ola Electric recently announced the launch of Network Partner Program, aimed at enhancing EV penetration in tier-2 and tier-3 cities.
How do I locate my nearest Ola Service Centre ?
You can locate your nearest Ola Service Centre on this map olaelectric.com/find-us. You will also find latest updates of the new Service Centres opening, directly on the Ola Community Forum.
What is AI Powered Remote Diagnostics ? How will it help me ?
Our AI powered chat support enables you to diagnose and troubleshoot any issues with your Ola S1. It also allows you to easily schedule a service visit at the service centre nearest to you. This will be rolling out soon for all S1 customers.
What is AI Powered Proactive Alerts ? How do I get access to these ?
With our state-of-the-art AI models running on top of MoveOS, we will be able to solve your problem even before it becomes a problem. When the issues are identified, we proactively reach out to you for scheduling a service visit. This will be rolling out soon for all S1 customers.
Is there any change in Ola Care+ plan?
Starting 10th October 2024, Ola Care+ subscribers will get Ola Cabs coupons in case of delay in service of more than 1 day.
What is Quick Service Guarantee ?
Starting 10th October 2024, we will provide a quick-service guarantee in select cities, in a phased manner. Customers – whose service case takes longer than one day – will be provided with a backup Ola S1 scooter, giving them a stress-free service experience. Additionally, customers with Ola Care+ subscription will get Ola cabs coupons.
